The concept of CPRC is the brain child of Sh. A.A. Siddiqui, IPS, Director General of Police, Punjab (2003-05). He inspired a number of studies and arranged various seminars and conferences to moot this idea. He also headed an Indian Delegation to the United Kingdom where Indo-UK Police Conference was convened in Liverpool in 2003 on Community Policing. Thereafter this concept of CPRC was drafted and implemented in Punjab.
Later on, this concept was given legal status under the Punjab Police Act 2007. Section 14 of the Act describes the concept and implementation of CPRC.
Section 14: “The Senior Superintendent of Police of a district, shall get registered and established Community police resource centre in the district, which may include among other things, streamlining police Service delivery mechanism, and initiatives, aimed at dissemination of information, redressal of public grievances, checking domestic violence, assistance to elders, traffic education and management, child protection, victim relief and checking drug menace.”
In its efforts to streamline the project COP (Community Oriented Policing), Gurdaspur Police has set up Community Police Resource Centre (CPRC) for the convenience of common people and to provide public utility services at one place at district level. This CPRC is located at the District Police Office, Gurdaspur, near the Office of Deputy Commissioner Gurdaspur. CPRC is a concept to provide the community a friendly atmosphere in the police functioning.
The CPRC Gurdaspur is providing a number of public utility services like FIR Registration, Public Grievances system, Passport verification, Family Counselling, Women Helpline, Traffic Helpline, Tourism Helpline, Un-trace Report, Permission for Public functions, RTI, Senior Citizens help, PCC etc.
Traffic helpline provides the citizens all kinds of information related with traffic management, route diversion and traffic awareness.
CPRC has made special arrangements to resolve family disputes especially domestic violence and matrimonial disputes. Women helpline provides round the clock assistance to the victims of domestic violence. Senior Citizens helpline is also available in the Family Counselling centre.
Un-trace report can be obtained in the cases of theft from the CPRC. One has to apply in the prescribed format giving all details and the report is made available within a week after getting it from the concerned Police Station.
NRI Helpline has been provided at the CPRC for the convenience of the Non Resident Indians who are facing difficulties. NRI counter provides facility of FIR registration and complaint monitoring related with the NRIs.
Right to Information (RTI)
RTI counter provides all kind of information which can be given to people under RTI Act 2005. One can apply for the information in the prescribed format and the same is made available in a given time frame.
Police Clearance Certificate can be obtained from the CPRC. PCC is required for various reasons especially for the purpose of applying for Visa etc.
A person can get information about progress of his/her passport verification status. This counter also provides verification status of other things like Arms License, service etc.
Registration of foreigners is available in the counter. This counter has been made to deal with matters related with the foreigners.
Tenant and Servant Verification
The CPRC also provides facility for verification of tenants and servants.
FIRST INFORMATION REPORT (FIR)
One separate counter has been earmarked for the purpose of facilitating the people to lodge their FIRs. A person who wants to lodge an FIR may approach this counter and submit his/her complaint in the prescribed format available at the counter. The same is sent to the concerned Police Station for registration of FIR and a copy of the same is sent to the applicant or he/she may collect the copy of the same from the same counter on the next day.
People can register their FIRs from this counter irrespective of jurisdiction of police station and this system has given relief to the common people.
WOMEN & CHILD HELPLINE
The helpline is committed to provide round the clock assistance to the women who are victims of marital cruelty, excesses, torture, eve-teasing, ragging and other crimes against women. It also provides help to the children in distress.
A dedicated toll free number 1091 has been started for the purpose. Anybody can get help after dialling this number. A team of Women officers and counsellors are available round the clock for this purpose. One gypsy including all accessories has been provided to this staff.
OBJECTIVES OF THE WOMEN & CHILD HELPLINE
1. To provide assistance to the women victim of domestic violence